This Privacy Policy explains how W Social Media and Creative Marketing (Business Registration No. 003663114-H), a business registered in Malaysia ("we", "us", "our"), collects, uses, stores, and protects your personal data when you visit our website at wcreativemarketing.com or submit information through our quote enquiry form or referral programme form. W Creative Marketing is a brand owned and operated by W Social Media and Creative Marketing. This policy is made in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using our website or submitting an enquiry, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is:
W Social Media and Creative Marketing
Business Registration No. 003663114-H
Registered in Malaysia
Kuala Lumpur, Malaysia
Email: wcreativemarketing@gmail.com
If you have any questions about how we handle your personal data, please contact us at the email above.
2. What Personal Data We Collect
Via our quote enquiry form, we collect:
| Data | Required? | Purpose |
|---|---|---|
| Full name | Required | To address you personally in our response |
| Email address | Required | To send you our proposal and communicate about your enquiry |
| Phone / WhatsApp number | Optional | To contact you if you prefer to communicate by phone or messaging |
| Company / brand name | Optional | To personalise our proposal to your business |
| Enquiry details (services, goals, budget, timeline) | Required | To understand your needs and prepare a relevant proposal |
| Referral source | Optional | To understand how you found us (for internal analytics only) |
Via our referral programme form, we collect:
| Data | Required? | Purpose |
|---|---|---|
| Referrer's name and email address | Required | To identify the referrer and contact them regarding any applicable reward |
| Referred business name | Required | To identify the business being referred |
| Referred contact's name and email address | Required | To reach out to the referred business about W Creative Marketing's services |
| Optional note from the referrer | Optional | To provide context about the referred business's needs |
By submitting the referral form, you confirm that you have the referred contact's permission to share their details with us. We will use the referred contact's data solely to make an initial introduction to our services; we will not add them to any mailing list or contact them further without their separate consent.
We do not collect any sensitive personal data (as defined under the PDPA 2010) and do not collect payment or financial information through this website.
3. How We Use Your Data
We use the personal data you provide exclusively for the following purposes:
- To review and respond to your project enquiry
- To prepare and send you a tailored proposal
- To communicate with you about your enquiry and any resulting engagement
- To contact a referred business about W Creative Marketing's services, where a referrer has confirmed they have the contact's permission
- To maintain records of business communications as required
We will not use your data for unsolicited marketing emails or cold outreach unless you have separately opted in to receive marketing communications from us.
4. Legal Basis for Processing
We collect and process your personal data on the basis of your consent, which you provide by ticking the consent checkbox on our quote form before submitting your enquiry.
You have the right to withdraw your consent at any time by contacting us at wcreativemarketing@gmail.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Data Retention
We retain your personal data for 12 months from the date of your last communication with us. After this period, your data will be securely deleted unless a longer retention period is required by law or by an active contractual relationship.
If you engage W Creative Marketing for services, we may retain relevant communications and project data for up to 7 years for legal and accounting purposes, in line with Malaysian business record-keeping requirements.
6. Third-Party Processors
We use the following third-party services in the operation of this website:
- Netlify, Inc. — our website hosting provider. Your connection to this website is handled by Netlify's infrastructure. Netlify does not process form submission data. Netlify is subject to its own Privacy Policy.
- Google LLC (Google Sheets & Google Workspace) — when you submit an enquiry or referral via our website forms, your data is transmitted to and stored in a private Google Sheet accessible only to W Creative Marketing. Email notifications are sent to us via Google Workspace (Gmail). Google is subject to its own privacy policy and data processing terms, and operates under the EU-U.S. Data Privacy Framework and applicable international data transfer mechanisms.
We do not sell, rent, or share your personal data with any other third parties for commercial purposes.
7. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS, and form submissions are encrypted in transit.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
8. Cookies & Tracking
This website does not use tracking cookies, advertising cookies, or third-party behavioural tracking technologies such as Google Analytics or Meta Pixel. We do not build advertising profiles or track you across other websites.
We use the following analytics tools, both of which operate without setting cookies and without collecting personally identifiable information:
- Netlify Analytics — a server-side analytics service that reads our web server logs to report aggregate page views, top pages, and referrer sources. No JavaScript is injected into your browser and no cookies are set. IP addresses are used only to estimate unique visitor counts and are not stored in identifiable form.
- Netlify Real User Monitoring (RUM) — a performance monitoring service that injects a small script into the page to measure Core Web Vitals (e.g. page load time, visual stability) from real visitors. No cookies are set. No personally identifiable information is collected; all data is aggregated and used solely to improve website performance.
Because no cookies are set by any of these tools, no cookie consent banner is required.
9. Your Rights Under PDPA 2010
Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you.
- Right of correction — you may request that we correct any inaccurate or incomplete personal data.
- Right to withdraw consent — you may withdraw your consent to our processing of your data at any time, after which we will cease processing and delete your data.
- Right to limit processing — you may request that we limit the use of your personal data in certain circumstances.
To exercise any of these rights, please contact us at wcreativemarketing@gmail.com. We will respond to all valid requests within 21 days.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we update this policy, we will revise the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
W Social Media and Creative Marketing
Business Registration No. 003663114-H
Registered in Malaysia
Kuala Lumpur, Malaysia
Email: wcreativemarketing@gmail.com